FAQ

FAQ (Frequently Asked Questions)
Q: How do I choose the right size Smart Cat Toilet for my cat?
A: Smart Cat Toilet size depends on your cat’s weight and comfort—we list size guides on every product page:
  • Small: For cats under 4kg (e.g., kittens, small breeds like Singapura) – internal tray size: 40x30cm.
  • Medium: For cats 4–7kg (most average breeds like Domestic Shorthair) – internal tray size: 45x35cm.
  • Large: For cats over 7kg (large breeds like Maine Coon, Ragdoll) – internal tray size: 50x40cm.
Pro tip: Measure your cat’s length (from nose to tail base) – the toilet’s internal tray should be at least 1.5x your cat’s length for them to turn around comfortably. Email us with your cat’s weight/length if you’re unsure!
Q: Do Location Collars require a subscription or extra fees?
A: It depends on the collar type—we clearly note this on product pages:
  • Bluetooth Location Collars: No subscription fees! They connect directly to your phone via Bluetooth (range: 50–100m) – ideal for finding cats indoors or in small yards.
  • GPS Location Collars: Require a monthly/annual subscription (AUD
    99.99/year) for real-time tracking (works nationwide via mobile networks). The subscription covers data and map access—no hidden fees.
All collars include a 30-day free trial for GPS subscriptions, so you can test before committing.
Q: Are Cat Toys safe for kittens or senior cats?
A: Yes—we label all Cat Toys with age recommendations to ensure safety:
  • Kitten Toys (0–12 months): Soft, lightweight toys (e.g., plush mice, crinkle balls) with no small parts (prevents choking). Avoid hard plastic or string toys (kittens may chew and swallow string).
  • Adult Cat Toys (1–8 years): Interactive toys (e.g., feather wands, puzzle feeders) to keep them active—many include catnip (safe in moderation).
  • Senior Cat Toys (8+ years): Low-energy toys (e.g., slow-moving balls, soft laser pointers) that don’t strain joints. Avoid heavy or high-impact toys.
All Cat Toys are made of non-toxic materials (tested to Australian standards) – if your cat has a history of chewing, opt for “chew-resistant” labeled toys.
Q: How do I clean and maintain a Smart Cat Toilet?
A: Cleaning is simple—follow these steps (detailed in the user manual):
  1. Daily: Remove solid waste from the waste compartment (most models have a sealed tray for easy disposal).
  1. Weekly: Wipe the internal tray with mild soap and warm water (avoid harsh chemicals like bleach—they damage sensors). Replace the litter tray liner if included.
  1. Monthly: Clean the sensor and fan (if self-cleaning) with a dry cloth to prevent litter buildup (buildup can cause sensor malfunctions).
For self-cleaning models, empty the waste bag every 3–5 days (depending on your cat’s usage). If the sensor stops working, email us—we’ll send troubleshooting tips or arrange a replacement.
Q: What’s the battery life of a Location Collar?
A: Battery life varies by type and usage:
  • Bluetooth Collars: 7–10 days on a full charge (2-hour charge time via USB). They enter low-power mode when not in use.
  • GPS Collars: 3–5 days on a full charge (3-hour charge time) with regular use (10+ location checks per day). Battery life extends to 7+ days in low-power mode (1–2 checks per day).
All collars have a low-battery alert (app notification or LED light) to remind you to charge—we recommend keeping a spare USB charger handy for GPS models.