Return & Exchange Policy

How to Initiate a Return/Exchange
  1. Submit a Request: Email divide-sober.5t@icloud.com with:
  • Your order number
  • Item type (e.g., “Large Self-Cleaning Smart Cat Toilet”, “Waterproof GPS Location Collar”, “Feather Wand Cat Toy”)
  • Reason for return/exchange (e.g., “toilet sensor doesn’t work”, “collar too small”, “toy frayed out of box”)
  • Clear photos of the item (and defects, if applicable—e.g., broken sensor, frayed fabric) to speed up review.
  1. Receive Approval: Our team reviews requests within 2 business days (prioritizing defective tech items like Smart Cat Toilets). If approved:
  • For small items (Cat Toys, Location Collars): We send a pre-paid return label (we cover return costs for defects/incorrect items; you cover costs for change-of-mind returns).
  • For large items (Smart Cat Toilets): We arrange a courier pickup (free for defect-related returns; $25 AUD fee for change-of-mind returns—due to size/weight logistics).
  1. Ship the Item Back:
  • For Smart Cat Toilets: Repack in original packaging (include all accessories: e.g., cleaning tools, power cord, litter tray liners).
  • For small items: Ensure original seals are intact (if unopened) or repack in a clean, sealed bag (if defective).
  • Include a copy of your order confirmation and ship to our Queensland address (35 Juba Street, Queensland 4074, Australia) within 7 days of approval.
Refund & Exchange Timelines
  • Refunds: Processed within 5–7 business days of receiving/picking up the item (we verify condition, packaging, and defects). Refunds are issued to your original payment method—you’ll get an email confirmation once complete.
  • Exchanges: We ship your replacement item (e.g., working Smart Cat Toilet, larger Location Collar) within 3–5 business days of verifying the returned item meets eligibility. Exchange shipping is free for defect/incorrect item requests.