Privacy Policy

Privacy Policy
Information We Collect
To deliver a safe, tailored shopping experience for your pet essentials (Smart Cat Toilet, Location Collar, Cat Toy) and ensure order accuracy, we collect personal information in strict compliance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs):
  • Contact & Shipping Details: Full name, email address, phone number, and shipping address (including access notes for large items like Smart Cat Toilets). This enables timely delivery and critical updates (e.g., shipping confirmations for Cat Toys, delivery windows for Location Collars).
  • Payment Information: Processed exclusively through secure third-party gateways (Visa, Mastercard, PayPal, Apple Pay). We never store full credit card numbers, CVV codes, or sensitive financial data—your payment details are protected by end-to-end encryption and PCI DSS compliance.
  • Product-Specific Data:
  • For Smart Cat Toilets: Voluntarily provided details like cat’s weight (for size compatibility) and home space (for installation recommendations).
  • For Location Collars: Cat’s weight (to ensure collar fit) and your preferred connectivity (e.g., Bluetooth vs. GPS) – we never collect or store real-time location data of your cat (this stays exclusively on your paired device).
  • For Cat Toys: Cat’s age (e.g., “kitten vs. senior cat”) and play preferences (e.g., “feather toys vs. puzzle toys”) to personalize suggestions.
  • Website Usage Data: Browsing activity (e.g., views of Smart Cat Toilet features, Location Collar battery specs) and cookie data (to save preferred product types for future visits). Cookies are optional—see “Your Privacy Choices” for opt-out details.
How We Use Your Information
Your data is used solely for legitimate, transparent purposes tied to your pet supplies purchase—no unapproved use:
  1. Order Fulfillment: Process, pack, and ship items; share user guides (for Smart Cat Toilet setup, Location Collar pairing) and tracking links via email.
  1. Customer Support: Respond to inquiries (e.g., Smart Cat Toilet cleaning tips, Location Collar connectivity issues, Cat Toy durability questions) and resolve defects via divide-sober.5t@icloud.com.
  1. Personalized Updates: Send pet-related news (e.g., new self-cleaning Smart Cat Toilets, waterproof Location Collars, interactive Cat Toys) only if you opt in—unsubscribe anytime via email links.
  1. Legal Compliance: Maintain order records for tax purposes, adhere to Australian pet product safety standards (e.g., non-toxic Cat Toy materials, hypoallergenic Location Collar fabrics), and comply with consumer protection laws.
Data Security
We prioritize protecting your sensitive information—especially details tied to your pet’s care—with industry-leading measures:
  • All data transmitted between your device and our platform is encrypted via SSL/TLS protocols (indicated by “https://” and the browser padlock icon).
  • Personal data is stored on Australian-based, password-protected servers with firewalls and regular security audits—only authorized team members (trained in APPs and data privacy) can access necessary details (e.g., delivery addresses for Smart Cat Toilets).
  • Third-party partners (payment processors, Australian carriers like Australia Post, CouriersPlease) are contractually bound to keep your data confidential, comply with the Privacy Act 1988, and only use it to fulfill their service (e.g., delivering a Location Collar).
Your Data Rights (Under APPs)
You have legally protected rights regarding your personal information, which we facilitate free of charge:
  • Access: Request a copy of all data we hold about you (e.g., Smart Cat Toilet order details, saved cat weight for Location Collars).
  • Correction: Update inaccurate information (e.g., a changed shipping address for Cat Toys).
  • Deletion: Request permanent removal of your data (we retain minimal records only for tax/legal compliance, such as order invoices).
  • Restriction: Ask us to limit data use (e.g., pause promotional emails while keeping order updates active).
  • Complaint: Lodge a privacy-related complaint via email—we will investigate and respond within 30 days (per APP 13).
To exercise these rights, email our support team at divide-sober.5t@icloud.com—we may ask for proof of identity to protect your privacy.